Client Feedback
Quality and performance are paramount at Dakota Consulting. Our Quality Manager gathers feedback from our clients on an annual basis. Our findings reflect what we strive for daily--a culture of excellence.
In the past three fiscal years, Dakota ranked in the “excellent” range, based on our unique five-point metric for performance.* Here’s a sample of our clients’ recent feedback:
“Dakota Consulting performed outstanding and exceptional customer service in assisting Region 8 Help Desk personnel with a major workspace consolidation and relocation in the midst of the Covid-19 pandemic. The support provided by [Dakota Consulting] saved significant downtime for federal employees during the move process. They were proactive and ensured our agency executed a seamless transition from on-site to remote worksites for all of our Region 8 employees to meet our regulatory requirements.”
U.S. Environmental Protection Agency – Region 8 Help Desk Support Services
Management & IT Consulting
“The contractor effectively communicates and ensures all tasks are clearly outlined before proceeding with effort. Priorities and timelines are always discussed. Deliverables are always accurate and require no rework. Performance always exceeds expectations.”
U.S. Environmental Protection Agency - National Enforcement Investigations Center
Management & IT Consulting
“Thank you so much for your [System Administrator’s] expert assistance. Our visitor center team received last-minute laptops so they could work remotely. Thanks to Dakota’s efforts, software was installed to allow NSF employees to continue services during the agency’s all-telework order. [Dakota’s contractor] is so accommodating and thorough. The [DAS Security and Emergency Management team] appreciates his skill and expertise.”
Security and Emergency Management, National Science Foundation
Management & IT Consulting
“We want to recognize [Dakota’s contractor] for his continued great service and support of [our agency]. He has gone above and beyond to assist us during the coronavirus safety measures, by helping with training, oversight of personnel and delivering what we need to continue operations.”
U.S. Customs and Border Protection – Cybersecurity Directorate
Cybersecurity
“Dakota’s Management Team has provided on time and high-quality service of all task orders. Dakota’s Quality Assurance Manager ensures compliance with task order requirements, initiates proactive corrective actions and conducts long-term trending analyses for process improvements.
Department of Commerce - National Institute of Standards and Technology
Scientific, Technical and Engineering
Dakota Consulting exhibits a high degree of professionalism in executing all task orders and working with the NIST COR and Contracting Office in resolving business-related issues on [the project.]
Department of Commerce - National Institute of Standards and Technology
Scientific, Technical and Engineering
"We appreciate the partnership with Dakota. We appreciate the approach [to the work] and the flexibility Dakota allows. NIST senior management has trust in [Dakota’s specialist] and the product he delivers. We're happy to have him."
Department of Commerce - National Institute of Standards and Technology
Cybersecurity
Dakota’s work exceeds requirements in all task requirements, from supporting our on-scene coordinators’ response to wildfires in northern California and Hurricane Maria in Puerto Rico to taking the lead in implementing our senior executive-level devolution exercise video teleconference for Regions 8, 9 and 10.
Environmental Protection Agency – Region 8 Emergency Operations Center (REOC)
Management & IT Consulting
“Dakota’s employee is exceptional and a benefit to the National Enforcement Investigations Center. His ability to maintain our…computer hardware, software and geographic data…keeps us on the cutting edge of forensic investigations. Dakota’s performance exceeds many contractual requirements to the government’s benefit.”
Environmental Protection Agency – National Enforcement Investigations Center (NEIC)
Management & IT Consulting
“Dakota was key to the success of the TRECVID Evaluation of Video Search. The contractor conducted new evaluations for localization of detection of objects in videos and guided them from inception to delivery. The team provided exceptionally detailed analysis of experiments and participation in [the project].”
Department of Commerce - National Institute of Standards and Technology
Scientific, Technical and Engineering
“The [Dakota] Project Manager and his assistant are proactive in the delivery of services under our contract, with the support of highly qualified technicians, engineers and scientists who support our technical requirements and work schedules.”
Department of Commerce - National Institute of Standards and Technology
Scientific, Technical and Engineering
“Dakota planned activities well and demonstrated exceptional agility in overcoming unexpected challenges, including reliability and performance issues of a novel instrument that was critical in completing our development of computer-generated holograms.”
Department of Commerce - National Institute of Standards and Technology
Scientific, Technical and Engineering
“Dakota Consulting exhibited a high degree of professionalism in executing all task orders and working with the NIST COR and Contracting Office in resolving business-related issues.”
Department of Commerce - National Institute of Standards and Technology
Scientific, Technical and Engineering
“Dakota’s rating this year is ‘exceptional” for three reasons: they are flexible, management of the contract is pro-active and their travel reports are easy to follow with clear source information.”
Department of Commerce - National Institute of Standards and Technology
Standard Reference Materials
“The Dakota Project Manager and System Architect are adaptable to our changing priorities and go out of their way to make sure delivery is complete and on time. Due to Dakota’s ability to exceed the schedule, we have been able to add functionality, develop reports and analyze data in an efficient manner to respond to time-sensitive requests from Congress and other high-level issues related to budget and our mission."
Department of Commerce - National Institute of Standards and Technology
Software Engineering
“Dakota has met or exceeded major project schedules, provided expertly performed maintenance and offered innovative and creative ideas that saved us [thousands of dollars.]”
Environmental Protection Agency – Regional Emergency Operations Center
Management & IT Consulting
“Dakota provides timely and professional results regardless of requirements.”
National Science Foundation – Presidential Awards for Excellence in Science, Mathematics and Engineering Mentoring (PAESMEM)
Software Engineering
"If I have any questions, I get a response. I know who to talk to and it gets taken care of. I like that. They do a good job. We appreciate the work."
Environmental Protection Agency - Region 8 Help Desk
Management & IT Consulting
“You’re doing everything I need." "Dakota hires exceptional people. We're very happy."
Department of Commerce - National Institute of Standards and Technology
Software Engineering
"Dakota has been wonderful to work with over the last many years. Everyone on your staff here has been professional and a pleasure to work with even during stressful and trying situations."
Department of the Interior – Bureau of Reclamation (BOR)
Management & IT Consulting
“I took over as the COR on this project 13 months ago and have been perfectly happy since that time. Our business relationship with Dakota is excellent and I attribute that to your Project Manager, who is a ‘good face’ for Dakota.”
Environmental Protection Agency – National Enforcement Investigations Center (NEIC)
Management & IT Consulting
“The Project Manager and the team at Dakota did a great job.”
Epay Systems - Epay Security Assessment
Cybersecurity
"I would rate Dakota as exceptional. I am very happy with the staff."
National Science Foundation – National Science Board Office
Software Engineering
*(The Voice of the Customer (VOC) satisfaction metric developed by Dakota is based on CPARS. The VOC measures Dakota's quality, timeliness, cost control, business relationship, key personnel management, small business utilization, and regulatory compliance. The cumulative rating for overall customer satisfaction for the period FY 2014-2019 is 4.75 on a 5-point scale).
